9 responses

  1. Daniel Moody
    June 19, 2012

    this is the worst cell phone service I ever had, you call the customer service line at 877-760-8760 you cannot talk to a person, when you do you can’t contact billing they are conveniently no able to come to the phone. the service we recieved from straight talk was great this is a better option the family mobile powered by t-mobile

    • Mike
      September 23, 2012

      The absolute worst customer service ever. This service is horrible just try to get through to customer service I dare you. If you want to pay your bill it cost you 5 dollars to do it by phone, if you go to wall mart to pay it cost you .88 cents what a joke. You want a great phone service “Ting” they have nice people that talk to you when you call. You also do not have to go through the maze that you do with Wall mart family Mobile.

    • Mike Johnson
      December 18, 2013

      Overcharge for internet service. there is not any resolution other than to pay their bill. internet is not reliable. there is not physical address to fix any bill problem. The Wal-Mart employee did not recommended to any one.

    • autrju
      February 5, 2014

      Walmart Family Mobile is the worst phone, worst customer service, worst billing I ever saw. Phone dropped calls and froze up all the time. My friend who lives 4 miles away was charged long distance charges on her home phone from my phone. Even though I had service stopped Jan 2, she is still getting long distance charges from that phone number dated Feb 14th. When I called to report it stolen and have service stopped it took almost an hour to get a live person on the line. I’ve called twice but still getting billed after over a month.

  2. Samuel Todd
    July 1, 2012

    My wife and daughter bought sim cards for their phones when their contract ran out on TMobile. They love it, and the speeds seem to be the same but not as expensive. I hope to add my line once my contractg is over from AT&T. Thanks for the review.

  3. more
    July 24, 2012

    nice work, continue the great webpage.

  4. Lila Witt
    January 22, 2013

    DO NOT EXPECT ANY CUSTOMER SERVICE from WalMart Family TMobile. I sent my phone(Samsung Dart) into the Return Center in Rochester, NY to have it serviced or replaced. That was on 10/30/2012 and here it is 1/22/2013 and I STILL HAVEN’T GOTTEN IT BACK!!! I have called sometimes 3 times a week. I have sent numerous emails and I have even written them. They give me a different story on the phone every time I call. Do not use WalMart Family TMobile….that is, IF you need ANY CUSTOMER SERVICE??? THEY DON”T CARE!!

  5. Debra kivisto
    September 8, 2013

    I have called 3 times with questions and had the best customer service I have ever had ever. sprint sucked their customer service sucked their dropped calls 5 times in a call sucked their wait time to hold for calls 20 minutes sucked and they charged wayyyyyyyyyyyyyyyyyyyyyyy more money. I love this plan and the customer service has been wonderful!!!!!!!!!

  6. Michael
    July 7, 2014

    I started out a Straight Talk customer with a plain cell phone. I wanted to upgrade to an android device and chose Family mobile since it was a little cheaper. Mistake. My coverage was worse and I had many dropped calls. Data seemed very slow, sometimes wouldn’t work at all. Went back to Straight Talk with my Family Mobile phone. MUCH BETTER!!!!

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